Legal
Document
Please read these terms carefully. This document serves as the legal agreement between
Bitlab Developers and you (the Client).
Last Updated: January 15, 2026
01
Introduction
Welcome to Bitlab Developers. These Terms of Service ("Terms") govern your relationship
with Bitlab Developers ("we", "us", or "our") regarding your use of our website and our
software development services. By engaging with our services, signing a contract, or
making a payment, you agree to be bound by these Terms.
02
Scope of Services
We provide custom software development, web application development, and mobile
application services. The specific deliverables for your project will be outlined in a
separate Quotation or Service Agreement document.
Service Inclusions & Limitations:
- Weekly Reporting: We commit to providing weekly progress reports during
the active development phase to ensure transparency.
- Training Sessions: We provide operational training for the Client. This
is strictly limited to a maximum of 2 (two) sessions, with a duration of
up to 3 (three) hours per session. Unused training sessions will expire
following the expiration date of the revision tickets. Additional training
requests will be charged separately.
- Deployment: Assistance with server setup and initial deployment is
included, assuming standard hosting environments. Deployment support will also
expire along with the revision tickets if not used within that time.
03
Client Responsibilities
To ensure the project runs smoothly, the Client agrees to:
- Provide Data: Submit all necessary data (logos, text, credentials, student
data, etc.) in a timely manner. Delays in data submission will result in equal
delays to the project timeline.
- Appoint a PIC: Designate 1 (one) Person in Charge (PIC) who has the
authority to make decisions, provide feedback, and approve deliverables.
- Data Validity: The Client is fully responsible for the accuracy and legality
of all data provided to Bitlab Developers.
04
Payments and Refunds
- Down Payment: A non-refundable down payment of 50% of the total
project value is required to commence any project, secure development slots, and set
up infrastructure.
- Settlement: The remaining 50% is due immediately after the application
is completed and the Handover Document (BAST) is signed.
- Third-Party Fees: Costs for third-party services (e.g., WhatsApp WABA, SMS
API, Cloud Hosting, Domain) are billed monthly/annually and are strictly
non-refundable once activated.
- Cancellation: If the Client cancels the project after the agreement is
signed, all payments made (including the Down Payment) are forfeited and
non-refundable.
- Late Payments: We reserve the right to pause development or suspend server
access if payments are more than 14 days overdue.
05
Project Timeline & Delays
The project timeline is calculated based on working days.
- Start Date: The timeline begins only after the Down Payment is received AND
all necessary initial data is provided by the Client.
- Client Delays: Any delay caused by the Client (e.g., slow feedback, late data
submission) will automatically extend the project deadline by the same amount of
time.
- Completion: The project is considered "Complete" when the core features
agreed upon in the Scope of Services are functional, regardless of minor revision
requests.
06
Intellectual Property (IP) Rights
- Client Ownership: Upon full payment of all fees, Bitlab Developers
assigns to the Client all rights, title, and interest in the custom code created
specifically for the project.
- Bitlab Rights: Until full payment is received, the code remains the sole
property of Bitlab Developers. We grant you a revocable license to use the software
for testing purposes only.
- Background Technology: We may reuse our proprietary libraries or open-source
frameworks. You are granted a non-exclusive, perpetual license to use these
components within your application.
07
Confidentiality & Data Privacy
We value your privacy and business secrets.
- Non-Disclosure: Bitlab Developers agrees to keep all Client data and
information confidential and will not disclose it to any third party without
consent, except as required by law.
- Data Security: We implement standard security measures to protect your data
during development. However, we are not liable for data breaches caused by Client
negligence (e.g., weak passwords).
08
Warranty and Maintenance
We stand by the quality of our work.
- Warranty Period: The warranty period depends on the package you select. For
example, some
packages provide a 90-day (3-month) warranty starting from the date the Handover
Document
(BAST) is signed. Please refer to your selected package for the exact duration.
- Scope of Warranty: During the warranty period specified by your package, we will
fix any
Bugs (errors in logic or code) at no extra cost, up to a maximum number of
revision
cycles as defined in your package.
- Exclusions: This warranty does not cover:
- New feature requests or design changes (Change Requests).
- Issues caused by third-party APIs (e.g., Google Maps, WhatsApp WABA Policy
Changes).
- Errors caused by the Client or another developer modifying the source code.
- Post-Warranty: Any support required after the warranty period defined by your
package
will be covered under a separate, paid Maintenance Contract.
09
Force Majeure & Disputes
- Force Majeure: We are not liable for delays or failures in performance resulting
from
acts beyond our control, such as natural disasters, war, government regulations, or
internet
service provider failures. In such cases, any payments made by the Client may also be
considered
non-refundable and forfeited, not only the delay of the project itself.
- Dispute Resolution: In the event of a dispute, both parties agree to first
attempt to
resolve the matter amicably through mutual consultation (Musyawarah untuk
Mufakat).
Have Questions?
If you have any questions about these Terms, please contact our legal team.