01 Introduction

Welcome to Bitlab Developers. These Terms of Service ("Terms") govern your relationship with Bitlab Developers ("we", "us", or "our") regarding your use of our website and our software development services. By engaging with our services, signing a contract, or making a payment, you agree to be bound by these Terms.

02 Scope of Services

We provide custom software development, web application development, and mobile application services. The specific deliverables for your project will be outlined in a separate Quotation or Service Agreement document.

03 Client Responsibilities

To ensure the project runs smoothly, the Client agrees to:

• Provide Data: Submit all necessary data (logos, text, credentials, student data, etc.) in a timely manner. Delays in data submission will result in equal delays to the project timeline.
• Appoint a PIC: Designate 1 (one) Person in Charge (PIC) who has the authority to make decisions, provide feedback, and approve deliverables.
• Data Validity: The Client is fully responsible for the accuracy and legality of all data provided to Bitlab Developers.

04 Payments and Refunds

• Down Payment: A non-refundable down payment of 50% of the total project value is required to commence any project, secure development slots, and set up infrastructure.
• Settlement: The remaining 50% is due immediately after the application is completed and the Handover Document (BAST) is signed.
• Third-Party Fees: Costs for third-party services (e.g., WhatsApp WABA, SMS API, Cloud Hosting, Domain) are billed monthly/annually and are strictly non-refundable once activated.
• Cancellation: If the Client cancels the project after the agreement is signed, all payments made (including the Down Payment) are forfeited and non-refundable.
• Late Payments: We reserve the right to pause development or suspend server access if payments are more than 14 days overdue.

05 Project Timeline & Delays

The project timeline is calculated based on working days.

• Start Date: The timeline begins only after the Down Payment is received AND all necessary initial data is provided by the Client.
• Client Delays: Any delay caused by the Client (e.g., slow feedback, late data submission) will automatically extend the project deadline by the same amount of time.
• Completion: The project is considered "Complete" when the core features agreed upon in the Scope of Services are functional, regardless of minor revision requests.

06 Intellectual Property (IP) Rights

• Client Ownership: Upon full payment of all fees, Bitlab Developers assigns to the Client all rights, title, and interest in the custom code created specifically for the project.
• Bitlab Rights: Until full payment is received, the code remains the sole property of Bitlab Developers. We grant you a revocable license to use the software for testing purposes only.
• Background Technology: We may reuse our proprietary libraries or open-source frameworks. You are granted a non-exclusive, perpetual license to use these components within your application.

07 Confidentiality & Data Privacy

We value your privacy and business secrets.

• Non-Disclosure: Bitlab Developers agrees to keep all Client data and information confidential and will not disclose it to any third party without consent, except as required by law.
• Data Security: We implement standard security measures to protect your data during development. However, we are not liable for data breaches caused by Client negligence (e.g., weak passwords).

08 Warranty and Maintenance

We stand by the quality of our work.

• Warranty Period: The warranty period depends on the package you select. For example, some packages provide a 90-day (3-month) warranty starting from the date the Handover Document (BAST) is signed. Please refer to your selected package for the exact duration.
• Scope of Warranty: During the warranty period specified by your package, we will fix any Bugs (errors in logic or code) at no extra cost, up to a maximum number of revision cycles as defined in your package.
• Exclusions: This warranty does not cover:
  • New feature requests or design changes (Change Requests).
  • Issues caused by third-party APIs (e.g., Google Maps, WhatsApp WABA Policy Changes).
  • Errors caused by the Client or another developer modifying the source code.
• Post-Warranty: Any support required after the warranty period defined by your package will be covered under a separate, paid Maintenance Contract.

09 Force Majeure & Disputes

• Force Majeure: We are not liable for delays or failures in performance resulting from acts beyond our control, such as natural disasters, war, government regulations, or internet service provider failures. In such cases, any payments made by the Client may also be considered non-refundable and forfeited, not only the delay of the project itself.
• Dispute Resolution: In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through mutual consultation (Musyawarah untuk Mufakat).

01 Introduction

At Bitlab Developers ("we", "us", or "our"), we understand that confidentiality is critical, especially when developing custom software that handles sensitive data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our services or website.

02 Information We Collect

We collect different types of information depending on how you interact with us:

• Client Information: Personal details provided when you request a quote or sign a contract, such as Name, Email Address, Phone Number, and Company Details.
• Project Data: Data necessary for the development of your application. This may include logos, business logic, and database schemas.
• End-User Data (Processed on your behalf): In cases where we develop systems involving user management (e.g., School Systems), we may process data such as Student Names, Parent Phone Numbers, and Grades solely for the purpose of development and testing.

03 How We Use Your Information

We use the collected data for specific, legitimate business purposes:

• To provide, operate, and maintain our software development services.
• To process payments and generate invoices.
• To communicate with you regarding project updates, training schedules, or maintenance alerts.